Admission Process

• Fill in the details of patient's name, age, sex, religion, address, telephone & other relevant details at the time of admission carefully. No changes would be possible once the admission is done.
• Kindly submit aadhar card or Mediclaim copy (in case of remibursment process).
• If in case,admission is for maternity kindly submit the aadhar card of both Husband & wife (updated aadhar card after marriage),if the aadhar card id not updated kindly provide affividat or Marriage certificate.
• Patients should pay the deposit in all cases for getting admitted to the hospital.

Accommodation

• GENERAL WARD
• SPECIAL ROOM ( AC & NON-AC)
• DULEX ROOM
• SUPER DULEX ROOM

Billing

CHARGES FOR INDOOR PATIENTS

• Bed charges are payable as per the tariff structure.
• Treatment charges vary according to the class of occupancy.
• In case of Surgery, the surgery charges are to be paid in advance besides Admission Deposit.
• Booking of Bed and Operation Theatre are subject to availability or as per emergency.

MODE OF PAYMENT

• All payments are accepted in cash/credit card in favor of SANJIVANI Hospital.
• Once the bill has exceeded the deposit amount, you must make the payment of another deposit plus the balance amount if any (as per the class of admissions).
• Payments can be made on the billing counter

Discharge

• Routine discharges are advised between__________
• Please note that at the time of discharge, you need to return all deposit bills and payment receipts issued to you earlier from the billing counter. Only then final bill would be issued.
• Once the physical discharge is given, the patient is expected to vacate the bed within half an hour.
• HOSPITAL BILLING ONE DAY IS LEVIED FROM 12:00 NOON TO 12:00 MIDNIGHT.
• Adjustment of payment for discharges after office hours, on holiday, and refund (if any) should be settled  between 

Documentation

Documents Required at the time of cashless admission

• TPA I-Card/E-Card of the patient.
• Any Govt. Issued photo ID card. (Prefer: Pan Card & Aadhar Card)
• Authorization letter (if planned admission)
• Current year policy papers.

TPA GUIDELINES FOR PATIENTS

• Patients will be admitted under cashless in the hospital based on I-Card issued by the INSURANCE CO./TPA’s who have tied up with the hospital for providing cashless treatment for its clients.
• Patients getting admitted in Emergency will be admitted based on E-card/policy paper following the admission patient preauthorization request is sent to their concerned TPA/ Insurance Co, however it is the responsibility of the patient to get the AUTHORISATION LETTER to the hospital from the concerned TPA/Insurance co.
• All TPA patients will be considered as REGULAR and will have to pay all necessary charges till initial authorization is received from the concerned TPA or insurance company. The entire amount paid during the admission period will be adjusted, after final settlement recieved from the concerned TPA or insurance company.
• It is the sole responsibility of the patient or patient’s relative to intimate hospitals TPA desk within 12 hours of admission about he/she being a TPA cardholder. Any delay in informing the hospital about the same, can lead to the rejection of such case from concerned TPA/ Insurance co.
• All planned admission will be entertained based on INTIAL AUTHORISATION LETTER, which will be verified by Dept. of corporate relation (TPA desk) prior to getting admitted and subsequently to be produced at admission counter at the time of admission and at all concerned places.
• On the day of discharge, patients discharge card and final bill needs to be sent to their concerned TPA/ Insurance co. for final authorization. Patient may have to wait for longer period till we receive the authorization letter from the TPA. However, if the final authorization does not reach us within 4 hrs. of sending mail or uploading the discharge summary and final bill on respective TPA/ Insurance portal, the said patient must pay the hospital bill in full and claim for reimbursement.
• Cashless processing will only happen between 10 am to 8 pm during working hours.
• Please note that there are certain investigations like MRI, pathological tests etc. which are done outside the hospital for which the patient will have to bear the cost and the same will be adjusted or refunded once we receive payment from the company.
• In case patient takes a discharge against medical advice (LAMA), then in such scenario cashless service will not be applicable and the bill will have to be settled in full.
• In case of a death of a TPA/Insurance patient on___________, cashless facility will be processed only on next working day. In such scenario patient’s relative needs to settle the bill in full to the hospital and may go for reimbursement.
• If a patient gets a transfer to other hospital, then they will have to settle the bill amount in full. The amount so paid will be adjusted only if we get the approval within 4 hrs. of sending the final bill and discharge documents to the TPA or Insurance co.
• TPA patients need to pay the difference of the bill amount if the patient admitted to and approval received is for different class. This will be applicable not only to bed charges but also to all other charges included in the bill.
• In case of planned surgery or admission it is responsibility of the patient to get prior approval from the TPA/Insurance co.

PATIENT’S RIGHTS

As a patient, you have the right to:

• Get information in language that you understand
• Get information about diet/nutrition/food drug interactions
• Get estimate for the cost of treatment
• Get information about immunization
• Maintain personal dignity & privacy during examination, procedures and treatment
• Maintain confidentiality of patient information/details recorded in the hospital
• Get information on how to make suggestions and address a complaint
• Seek an additional opinion regarding clinical care
• Get complete information on your care plan, progress and your health care need
• Refuse treatment and give your informed consent before any procedure/surgery/treatment
• Be protected from any kind of neglect or abuse

PATIENT’S RESPONSIBILITIES

The responsibilities of patients are as follows:

• To provide complete and accurate information when asked
• To treat hospital staff, other patients and visitors with courtesy and respect
• To follow the prescribed treatment plan and carefully comply with the instructions given.
• To keep the hospital surroundings clean and not damage the hospital property
• Not to take any medications without the knowledge of the Doctor
• To understand all instructions before signing the consent forms or other documents
• To understand and respect Doctor’s call to priorities some admitted patient and patients requiring emergency care
• To take responsibility of their personal belongings and valuables
• To pay all the bills on time
• To abide by all hospital rules and regulations
• To accept the hospital policies to ensure privacy and confidentiality of medical records and patients.
• To comply with the visitor policies like:- No smoking and no tobacco usage within the premises- Maintain silence- Not to take any photographs or video recording- No weapons within the premises

Visitors policy

• Visiting Hours 11:00 AM to 12:00 Noon & 4:00 PM to 6:00 PM in the ward even during visiting hours.
• (depending on the condition of the patient) even during the visiting hours. This is in the interest of the patient's medical recovery.
• It is compulsory that a person is available 24 hours for the patient.
• In the interest of the patient, more than onenot to eat with the patient in the ward .They are requested to take their meals in the canteen only.
• Patients are advised:"Not to keep any valuables with them in the ward". The hospital is not responsible for any theft or loss.
• Damage to the Property:Any damage caused to the hospital property by the patients, or their relatives will be recovered from them on the basis of assessment done by the hospital management.Pharmacy:
• Pharmacy:
• Dispensing-Pharmacy is located on person will not be allowed to be with the patient in all classes. (In an emergency two, persons might be allowed)
• Visitors Pass (this can change if the management feels necessary).
• Patient's relatives & attendants to display their passes.at the billing counter.
• We request the relative of the patients, strictly not to sleep on the bed of their admitted patient or on any vacant bed in the ward. Kindly note that the patient will be charged in case his/her relative occupies any vacant bed.

Guidelines for visitor

• Patient's relatives are requested the ground floor of the Hospital.
• It is operational 24 X 7, 365 days. must produce the original-bill for returning medicine.
• Pharmacist shall inspect medicine / bill for expiry date, seal, packaging, and BH-Barcode.
• Refrigerated products, Injections, General items, Rehabilitation-Aids and Devices are not returnable.*IPD-patients must return balance medicines before discharge from the Hospital.
• For any other assistance you may contact the sister-in-charge in the ward.
• We respect our staff, and their protection is our duty. Therefore, any kind of proven misbehaviour with the hospital staff by the patient or their relatives, will lead to the discharge of the patient and appropriate legal action will also be taken, if necessary.
• Ambulance Services are available round-the-clock.

TPA Information

Now Cashless Facility Available

• Cholamandlam Ms General Insurance
• Ericson TPA Healthcare Pvt Ltd
• SBI General Insurance
• Kenko Health Insurance